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Important: All the products in the website catalog are directed exclusively to companies and professionals who use said products for their own use. A company is considered to be any natural or legal person who acts within the framework of their business or professional activity, whether public or private. The minimum amount to place an order on the web is €400 + VAT.
There are two types of differentiated rates, subscriptions to the quarterly service and those to the annual service. In their first contracting, both have an additional cost of REGISTRATION, consisting of the study and dosage for the destination farm, according to the contracted service.
None of the prices displayed on our products include applicable taxes or shipping and transportation. The final purchase summary shows the final price of the same, indicating the amount corresponding to the taxes applicable in Spain and the price without VAT. Due to its special tax regime, the geographical areas corresponding to the Canary Islands, Ceuta and Melilla are considered non-EU territories. Therefore, purchases made by residents of these territories are exempt from paying VAT (customs clearance expenses and import taxes are not included in the price of the item or in the shipping price, and must be paid at destination) by the recipient of the merchandise). They may be reviewed and modified if the conditions so require at any time.
Payment will be made through the STRIPE CHECKOUT payment gateway with a VISA or MASTERCARD credit card. Biaurelian.com guarantees that each of the transactions carried out on our website is 100% secure. All operations that involve the transmission of personal or banking data are carried out using a secure environment. biaurelian.com uses a server based on the standard security technology SSL (Secure Socked Layer). All the information that you transmit to us travels encrypted through the network. When paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, a Validation Code that matches the last 3 digits of the number printed in italics on the back of your VISA or MASTERCARD card .
At the time of joining, the registration costs will be charged to your first order from each farm.
Biaurelian.com guarantees the processing of the order in a maximum of 60 days from the time the payment has been made correctly. In addition, it must be taken into account that the terms are computed on weekdays and that may be altered by local or national holidays. We inform you that the courier agency does not deliver on Saturdays and Sundays.
Subscription renewals will be sent promptly in the first days of each quarter or annuity, in order not to interrupt the service for which the client contracted.
Biaurelian.com reserves the right to vary the type of shipment and the courier, provided that it does not entail a manifest detriment to the client.
VAT will not be charged on sales to the Canary Islands, Ceuta and Melilla, however the customs system will apply the corresponding tax charges. Shipments of more than 10Kg will not be made and in no case will we be able to determine the amount of taxes to be paid by the customer upon receiving their order since, in the case of the Canary Islands, for example, it depends on the "I.G.I.C." and "Customs of the Canary Islands". As an ORIENTATION, and in no case with a fixed nature, the amount to be charged is between 15 and 30 Euros for Import Duties and Customs Administrative Papers, in addition to the percentage corresponding to the I.G.I.C. Canary. (We are not responsible for possible variations that customs make without prior notice).
Clients of BIAURELIAN® services benefit from the guarantee given by biaurelian.com. Defects or damage due to incorrect use or handling of the material or wear caused by normal use of the same, are not included in this guarantee.
Losses in the functionality of the articles, due to their design limitations, are also excluded from the coverage of this guarantee.
In the event of a defective product, AURELIAN BIOTECH will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free for the consumer and user. AURELIAN BIOTECH is responsible for any lack of conformity that is manifested within a period of one month from delivery. The consumer and user must inform the seller of the lack of conformity within a period of one month from when he became aware of it.
To consult the specialized advice of our Customer Service regarding the use of the products, write to info@biaurelian.com.
As post-sale services, biaurelian.com offers customer service and follow-up on your order.
The following rights are voluntarily offered by AURELIAN BIOTECH regarding the transactions carried out. The consumer has the right to return his order, without the need for justification or penalty of any kind, if it is within the first fourteen (14) business days from when the order was delivered, so if he requests a return, he must contact Contact us (by email: info@biaurelian.com) so that we can proceed to withdraw the product and process its return, either for your payment or for an exchange of the product. It is necessary that the return is wrapped in paper, bag or similar to avoid its deterioration.
The client will be responsible for the decrease in the value of the goods resulting from their handling.
The client will be responsible for the lack of products received if he does not notify the seller within a period of less than 7 days after delivery.
The return of products for reasons beyond the control of AURELIAN BIOTECH will only entail the cost of shipping unless the customer decides to use their own means for the return.
In the event of cancellation by the client, once the merchandise has been paid for, it will entail a cost for the client of 30% + VAT. For the REGISTRATION of the service, it will be a cost of 80% + VAT
For dispute resolution, you can contact info@biaurelian.com